Troubleshooting: Top 15 Common Problems + Fixes

1. Donations stuck on Pending status

Everything is GDPR and PCI compliant out of the box so your donors never have to worry about data safety. CharityGlow gives you the exact same fundraising stack that top 501(c)(3) teams spend $20k+ on agencies for — for the price of a pizza per month. If you ever get stuck, our real human support team is one click away inside your WordPress dashboard.

2. Blank or white-screen PDF receipt

Design flexible multi-step donation forms, pick preset amounts, allow custom amounts, add a cover-fee checkbox and convert 30% more donors overnight. If you ever get stuck, our real human support team is one click away inside your WordPress dashboard. We built CharityGlow after years of working with small churches, animal rescues, food banks and youth NGOs who were all being held back by overpriced legacy fundraising software.

3. No email notifications arriving for donor or admin

Everything is GDPR and PCI compliant out of the box so your donors never have to worry about data safety. You own 100% of your donor data. Unlike hosted SaaS tools, nothing leaves your server until you want it to. Create unlimited fundraising campaigns for different programs, regions or appeals — each with their own goal bar, donors wall and social proof.

4. 404 error on donation-received / success page

If you ever get stuck, our real human support team is one click away inside your WordPress dashboard. We built CharityGlow after years of working with small churches, animal rescues, food banks and youth NGOs who were all being held back by overpriced legacy fundraising software. No more hunting for 7 different plugins and patching them together. Everything you need lives under one roof.

5. Stripe webhook failing or not receiving

Import your existing donor history from GiveWP, WP Charitable, PayPal Donations or any CSV export in minutes. Accept one-time and recurring donations, print tax-compliant PDF receipts, import demo content in 1-click and launch in a weekend. No more hunting for 7 different plugins and patching them together. Everything you need lives under one roof.

6. Elementor widget says "Select a campaign" but none load

Import your existing donor history from GiveWP, WP Charitable, PayPal Donations or any CSV export in minutes. Everything is GDPR and PCI compliant out of the box so your donors never have to worry about data safety. All payment processing fees go straight from Stripe / PayPal to your bank account — CharityGlow never touches, sees or holds your donations.

7. Recurring subscriptions not activating in Stripe

Running a nonprofit is hard enough without fighting your WordPress plugins every single day. Design flexible multi-step donation forms, pick preset amounts, allow custom amounts, add a cover-fee checkbox and convert 30% more donors overnight. No more hunting for 7 different plugins and patching them together. Everything you need lives under one roof.

8. Multi-currency prices showing in wrong currency for visitor

If you ever get stuck, our real human support team is one click away inside your WordPress dashboard. Everything is GDPR and PCI compliant out of the box so your donors never have to worry about data safety. No more hunting for 7 different plugins and patching them together. Everything you need lives under one roof.

9. Cache plugins caching Donate page → duplicate donations

No more hunting for 7 different plugins and patching them together. Everything you need lives under one roof. CharityGlow is WordPress Multisite compatible, GDPR ready, translation ready and RTL friendly. We built CharityGlow after years of working with small churches, animal rescues, food banks and youth NGOs who were all being held back by overpriced legacy fundraising software.

10. Still stuck?

CharityGlow is WordPress Multisite compatible, GDPR ready, translation ready and RTL friendly. Upgrade only when you are ready: the free plugin powers thousands of active nonprofits right now. Design flexible multi-step donation forms, pick preset amounts, allow custom amounts, add a cover-fee checkbox and convert 30% more donors overnight.