Documentation
Step-by-step guides for every feature.
- Installation & setup
- Payment gateways (Stripe/PayPal)
- Pro & Theme how-tos
- Troubleshooting section
CharityGlow Support · Fast · Friendly · Human
How can we help you today?
Most answers are in our documentation. For the rest, our team responds in under 2 business hours on weekdays (CharityGlow Pro customers). Search below first — it is the fastest way.
Three ways to get help
Start with docs, check FAQ, then open a ticket if you still need us.
We believe documentation first, humans second. 82% of support questions are answered in the docs or FAQ — check them first, it is the fastest route.
Frequently Asked
The questions we get every single week.
- Refunds & 30-day guarantee
- Nonprofit discount & tax-exempt
- License activation limit
- Renewal pricing explained
Fastest for Pro Users
Open a Ticket
Talk to a real human on our team.
- Pro: under 2 hrs · weekdays
- Free Plugin: WordPress.org forums
- Pre-sales: <1 business day
- Customisation: 1 business day
Routing · Which one are you?
Three types of ticket — sent to three different teams.
We route every ticket to the correct person on day one. Please pick the right category in the dropdown below — this is the single biggest thing you can do to get a fast, correct answer.
Technical Support
Something is broken or not working as documented.
- Payments not completing
- Plugin conflict / error message
- Form looks wrong after update
- Can't activate Pro license
Response: Pro < 2 hrs · Free via WP.org
Sales & Pre-sales Questions
Will it work for me? Pricing, bundles, trials, nonprofit discounts.
- Is this gateway supported?
- Feature comparison question
- Bundle / upgrade pricing credit
- 501(c)(3) / charity discount
Response: < 1 business day
Customisation & Services
Quote request, custom development, white-label, agency onboarding.
- Need a custom feature built
- Want a full website done for me
- Agency white-label program
- CRM / CiviCRM / HubSpot integration
Response: < 1 business day
Support hours
We work in the Dhaka (UTC+6) timezone — overlap with EU, UK & East Coast US.
Mon–Fri · 09:00–18:00 · Dhaka (UTC+6)Enterprise & Agencies
Mutual NDA
Sharing donor data, grant portals or custom reports? We sign your NDA first.
Available on request · Prefer your NDA template
Submit a ticket
Send us your question or request
The more context you give, the faster we can help. If this is a bug, please include your WordPress version, CharityGlow version, a screenshot and the exact steps to reproduce.
Not a customer yet? Start free today.
Install in under 2 minutes. Free forever. Upgrade to Pro or Theme, or book a done-for-you service when you are ready — our support team is here for every step.